FAQ
Clear answers for
your next project.
Explore products, customization, shipping and technical support.
Products & Selection
Which products does ZHAOKE supply?
Our range includes solar PV modules, home energy storage batteries, rack-mount batteries, 12V LiFePO4 batteries and commercial energy storage cabinets.
How do I choose the right storage capacity?
Share your load requirements, backup duration and installation conditions. Our team can help review suitable options.
Which inverter communication options are available?
Communication options, including CAN and RS485 on selected models, depend on the battery and inverter. Share the inverter model and protocol requirements so compatibility can be reviewed.
Are all batteries suitable for outdoor installation?
Installation requirements differ by product. Check the selected model’s enclosure rating, temperature limits and installation guidance before specifying an outdoor location.
OEM & ODM
Can you customize products for our brand?
Branding, cabinet appearance, colors, packaging and selected product parameters can be discussed for your project.
What information is needed for a custom quotation?
Please share the product type, required capacity, target market, brand artwork, expected quantity and destination. Technical requirements and packaging preferences also help us prepare a proposal.
How are minimum order quantities confirmed?
Minimum order quantities are reviewed for the selected product and customization scope. Our team will confirm the applicable requirements in your quotation.
Orders & Support
How are lead times and shipping arranged?
Delivery timing and shipping options are confirmed for each order, based on the product, quantity and destination.
What warranty terms apply?
Warranty terms are confirmed for the selected product in the quotation and order documents.
What technical support is available?
Our team can discuss product selection, installation requirements and remote troubleshooting for your selected system. Share your model and application details so support can be directed to your needs.
Every project has its own questions.
Send us your requirements for a tailored discussion.